Important Customer Information

Prices and shipping costs
The prices are inclusive of statutory value added tax. The shipping costs depend on the quantity of goods ordered as well as the shipping method and will be clearly communicated to you before you place your binding order.

Shipping costs at a glance

Parcel service: 7,50 € per parcel or from 75,00 € order value free shipping within Germany
Parcel service: 15 € per parcel or 95,00 € order value free of shipping costs within Europe I (= Austria, Belgium, Luxembourg, Netherlands, Poland, Czech Republic, Denmark, France, Hungary, Slovakia, Slovenia, Spain and Sweden)
Parcel service: 19 € per parcel or 95,00 € order value free of shipping costs within Europe II (= Estonia, Latvia, Lithuania, Bulgaria, Greece, Croatia, Ireland, Portugal and Finland)
Parcel service: 29 € per package or 95,00 € order value free of shipping costs within Europe III (= Norway)

 


Cancellation policy
Consumers have a fortnightly right of withdrawal.

Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Carl Beck Inh.Klaus-G. Reinhards e.K, Handelsstraße 3, 42929 Wermelskirchen, shop@rohrprofi.de, phone: 02196 / 3051, fax: 02196 / 1547) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply
Contracts for the supply of newspapers, periodicals or magazines other than subscription contracts.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).

- To Carl Beck Inh.Klaus-G. Reinhards e.K, Handelsstraße 3, 42929 Wermelskirchen, shop@rohrprofi.de, Fax: 02196 / 1547

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

(*) Delete as applicable.


Widerrufsbelehrung created with the Trusted Shops legal texter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.